27.11.2014

Training on customer relationship management (CRM)

STIKK Training Academy organized the CRM training from 17 till 21 of November. Mr. Dario Car, a lecturer from Zagreb, Croatia, lectured the training which was dedicated to all company members of STIKK and also for the students of Technology and Information.

In this training there were 16 participants, 8 of whom were females and 8 males.

In this training the participants learned:

– CRM Software.
– Development and analysis of CRM plan.
– Automation and synchronization of departments of sales, marketing, customer service and technical support through CRM.
– Increase the value of the organization and the customer through CRM.

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